Terms and Conditions
At The Penthouse Closet we strive to be constantly bringing in new, fresh, and unique styles on a weekly basis to provide our customers with new arrivals frequently. Due to the high demand of our products, our items sell out very quickly. On occasion, certain items displayed on our site may no longer be in stock. However, display of an particular item or size online is not a guarantee that the item is available. In the event that a customer purchases an item which is no longer in stock, we will refund you for the entirety of that item plus any applicable shipping charges. Should you have any questions concerning the availability of a particular item, please use the Contact Us Form to reach our customer service department for assistance.
We strive to display our products in our pictures as accurate as possible. Customers may also contact us for more information regarding products prior to their purchase. However, various factors may affect what you see on your screen. Therefore, we cannot be held responsible for the display of any color, texture or detail of its merchandise on your devices screen. Nevertheless, if you are not happy with your purchase, you may send it back for a store credit. Click here for more information regarding our return policy.
All images, photographs, and promotional graphics appearing on ThePenthouseCloset.com website are the exclusive property of ThePenthouseCloset.com and are protected under the United States and International Copyright laws.
Our images may not be reproduced, copied, transmitted or manipulated without the written permission of The Penthouse Closet.
Use of any image, photograph and promotional graphic (digital, artist rendering or alike) on another eCommerce property, social media page, blog, or news source not affiliated with ThePenthouseCloset.com without proper written consent is a violation of the United States and International Copyright laws.
Refunds and Local Pick Up Terms and Conditions
We do not provide REFUNDS under any circumstances, unless an item is out of stock, during the time of purchase. Once a package shows delivered in the tracking system the customer agrees to not issue any chargebacks or disputes against The Penthouse Closet. Furthermore, The Penthouse Closet is not responsible for packages that are lost or stolen. All claims should be directed to the shipping company provided at the time of delivery.
We offer local pickups to our customers who live or are in the Atlanta area. If items are not picked up within 7 days, customer refuses the right to exchange, or get store credit for their items and the sale becomes final. If the item has not been picked up after 14 days, customer refuses the right to claim their items and no refund or store credit will be provided. If a customer decides they would like the items shipped instead, they can request an invoice for shipping and items can be sent to the address provided. By selecting in Local Pickup, the customer agrees to not issue any chargebacks or disputes against The Penthouse Closet.
By visiting or shopping at The Penthouse Closet you agree to the terms and conditions as well as the return policy as stated on our site. For any questions concerning our return policy and or our terms and conditions, please email us.